Whether you run a small boutique hotel or a large resort, efficiency is the key to your success. However, even the most committed staff members will make mistakes from time to time.
Kiosks help eliminate errors and reduce front desk workload so that human team members can focus on high-touch, personalized service. Plus, guests enjoy shorter lines and a more connected experience.
Streamlined Check-In Process
The hotel welcomes a guest upon their arrival, sets the tone for their entire stay, and significantly influences satisfaction. Unfortunately, many hotels struggle with high guest dissatisfaction due to long wait times and inefficient procedures.
Hotel check in kiosk effectively solves this issue by allowing guests to skip the front desk line and self-check in via their mobile phone, tablet, or computer. It will enable the hotel to serve more guests simultaneously and minimize their wait time, increasing satisfaction.
Additionally, kiosks can help eliminate errors by reducing the number of people who must manually process each reservation. Creating a warm guest experience is as essential as accurately processing check-in requests.
Kiosks can also store information about the customer’s previous stays, making them feel like VIPs. This valuable perk helps hotels build loyalty and increase repeat business.
Some hotels also offer a web portal that allows guests to pre-check in before their stay, saving even more time by eliminating the need for a front desk attendant to process the booking. It provides guests with a more personalized experience while ensuring their safety is paramount.
A hotel guest is looking for a convenient and fast check-in process. Keeping guests waiting for assistance at the front desk can tire them after their long journey. Hotel kiosks eliminate this problem and provide a smooth entry into the rooms for guests.
Kiosks allow guests to enter their information, purchase room upgrades, and redeem special offers without the help of front desk staff. By giving guests control of their own experience, you will be able to generate more revenue and naturally build brand loyalty.
Regarding checking out, kiosks provide an easier way for guests to drop off folios and arrange transportation without waiting in line at the front desk. In addition, they can allow hotels to upsell additional services and add-ons such as parking, bicycle rental, or a breakfast package at the end of their stay.
Compared to traditional lobby counters, kiosks only occupy a little space and look more modern. This makes them a great addition to the lobbies and blends well with the overall aesthetics of the hotel. Some kiosks support any-hour purchases, such as snacks, drinks, or toiletries. The streamlined process saves your staff time and effort, so they can dedicate more time to addressing other guest needs. The accurate data that your hotel kiosk system provides means that you can tailor services to a specific customer base for improved performance and marketing.
Reduced Error Rates
A hotel kiosk is a reliable way to improve the guest experience. For one, guests can avoid long front desk queues when checking in. Instead, they can head straight to the kiosk, fill out their details, and get their keys within minutes. The self-service kiosk also eliminates errors by allowing guests to enter their data, guided by a simple user interface. It then synchronizes with the hotel’s PMS to collect and process all information in real-time.
Another benefit is that it frees up your team’s time to focus on more critical tasks. For example, a concierge can spend more time greeting guests as they arrive at the hotel or advising travelers on their day trip plans. It also allows them to provide more bespoke services to VIPs, which can boost customer satisfaction.
Kiosks can also help generate incremental revenue by allowing guests to buy upgrades at the check-out. For instance, hotels can offer extra space in a room, a premium bed, or even add-ons like parking or breakfast packages. Many guests would prefer to purchase these additional services when interacting with a staff member, so a kiosk allows them to browse and buy these options on their own terms.
Hotel kiosks collect a wealth of valuable guest data. Combined with accurate PMS integration, this allows hotels to offer personalized service platforms for regular customers. Storing guests’ room preferences, meal choices, and special requests can streamline their experience.
Kiosks also boost ancillary revenue by allowing guests to purchase upgrades or property amenities on their terms. It will enable them to peruse additional services, like parking options and breakfast packages, at their leisure—instead of being pressured to buy them by a staff member.
In addition, the kiosk enables guests to make service requests, such as requesting more towels or reserving a taxi, without leaving their hotel room or waiting in a front desk line. It can help alleviate the strain on a hotel’s front desk and improve customer satisfaction.
There’s a myth that hotel check-in kiosks will take away from human interaction, but this couldn’t be further from the truth. By allowing guests to check in, receive their key, and scan any necessary documents in less than a minute, kiosks enable hotel staff to focus on the moments that matter most. It means advising guests as they prepare for a day trip or attending an urgent service request. This way, kiosks can give hotel teams the time to build loyalty with their guests.